Billing Services

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What makes our billing service unique

At the heart of our Lexington billing services is our billing and statement processing department where we print and mail thousands of statements and invoices for our customers every day. One advantage that Bluegrass Transactional has over other commercial billing services is our ability to co-mingle your mail with other customer’s mail to get you the lowest possible postage rate. These savings can really add up and may even pay for a lot of the cost involved with sending out your bills and statements.

Technology matters

We can process your billing and statements using the latest technology to print, verify and route high volume delivery of your billing, statements and invoices. We manage your database to do selective insertion and camera verification to ensure accuracy. You can rest assured that each of your customers will receive the right statement with the right insert.

We aim for a win-win

Our process can help get speed up your incoming cash flow, save money and keep your customers happy. We stay on top of all of the latest trends and make sure that you are benefiting from whatever opportunities are presenting themselves.

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Our Transactional Partners

All Service Line FAQs
Can I pay by credit card?

Yes.  Notify your Project Manager that you wish to do so and a secure credit card payment link will be emailed to you for completion.

Can you pick up my materials?

We have a fleet of vehicles that can pickup or deliver daily within the Central Kentucky, Louisville and Cincinnati areas.

Transactional FAQs
How does Bluegrass work?

Businesses enter their billing information into their ERP system as usual. Instead of printing the information the billing files are sent to us electronically via a secure FTP site. We do the rest: From determining which bills get sent by mail, email or fax to applying our state of the art technology so you can optimize savings.

I can print bills from my software, but I don't like the way they look. Can Bluegrass help?

Yes. Bluegrass can create a completely custom bill design to meet your needs, including special messages, your organization’s custom logos, and charts and graphs (depending on data availability).

How does Bluegrass select bill samples for me to review?

Through our Web based portal you have the ability to view your bills prior to our processing.   You securely login to the portal, select bills you do not want sent and then approve the processing run prior to Bluegrass sending.

How do I get my customers to adopt to electronic bill delivery?

Bluegrass offers an e-Adoption Program to help you convert your customers to electronic delivery solutions like email, fax or web. The program applies best practices developed from working with over 100 customers.  Many of our customers have achieved electronic bill delivery adoption levels of over 25%.

How does pricing typically work for bills sent by mail?

For bills sent by mail you pay based on the number of pages per envelope. The more pages in an envelope the more you save on material and postage. Our advanced technology allows you to set rules that will maximize the number of pages you can include in an envelope without unnecessarily delaying the sending of your bills.

Further, our e-Adoption team will work with you to move your customers from traditional mail to email, fax or web delivery.

How does my company send our bills to Bluegrass for processing?

We offer a secure FTP site that allows you to upload your billing files which are then sent to Bluegrass for processing.  Our technology will identify how the bill is to be delivered (U.S. mail, fax, email, or web) and which of our regional facilities will send the bills going by U.S. Mail.