Frequently Asked Questions

Businesses enter their billing information into their ERP system as usual. Instead of printing the information the billing files are sent to us electronically via a secure FTP site. We do the rest: From determining which bills get sent by mail, email or fax to applying our state of the art technology so you can optimize savings.

Yes. Bluegrass can create a completely custom bill design to meet your needs, including special messages, your organization’s custom logos, and charts and graphs (depending on data availability).

Through our Web based portal you have the ability to view your bills prior to our processing. You securely login to the portal, select bills you do not want sent and then approve the processing run prior to Bluegrass sending.

Bluegrass offers an e-Adoption Program to help you convert your customers to electronic delivery solutions like email, fax or web. The program applies best practices developed from working with over 100 customers. Many of our customers have achieved electronic bill delivery adoption levels of over 25%.

For bills sent by mail you pay based on the number of pages per envelope. The more pages in an envelope the more you save on material and postage. Our advanced technology allows you to set rules that will maximize the number of pages you can include in an envelope without unnecessarily delaying the sending of your bills. Further, our e-Adoption team will work with you to move your customers from traditional mail to email, fax or web delivery.

We offer a secure FTP site that allows you to upload your billing files which are then sent to Bluegrass for processing. Our technology will identify how the bill is to be delivered (U.S. mail, fax, email, or web) and which of our regional facilities will send the bills going by U.S. Mail.