We design, print and mail monthly bills for many companies, and we’ve convinced most of them to use any empty space on their bills to send important messages or educational information to their customers.
In the past, our customers sent us these messages and our programmers manually entered them into the allotted space on the bill. Then, our staff sent a proof of the copy to the customer for approval. Because of busy schedules here and in our customers’ offices, these approvals took a while, sometimes as much as a day. That delayed getting the bills in the mail.
Now, a new feature in our billing software allows our customers to create and place messages on their bills themselves. The system is as simple to use as a word processing program. Our customers type their message, use formatting and font tools to make it look the way they want, and then push a button to see how the message will appear on the bill. If they want to make adjustments, they can easily revise any aspect of the message. If they like what they see, they can approve it and we can prepare and mail their bills.
It seems like a small thing, but it means a lot to our customers, who significantly cut down on the time it takes to get these messages formatted and approved. What once took hours, now takes minutes.
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