It is hard to relinquish control over certain aspects of your business. Can you really trust a supplier to be as concerned about processing, printing and mailing invoices for your company as you and your staff would be?
One way to earn trust is to be transparent. This is why I am constantly pushing for ways to allow our clients to monitor how work is progressing on the transactional projects we do for them. Most of these projects involve processing, printing and mailing invoices.
We’ve just upgraded the portal that allows customers to track their jobs, and now, they can see what is happening, from start to finish. It’s the next best thing to looking over our shoulder. Instead of having to wonder whether their billing project is being printed and mailed, they can log on and follow their project’s progress.
Our latest improvements also allow customers to monitor their mailing down to the individual piece, even after it lands at the U.S. Postal Service.
I recommend that you make sure any company that does transactional work for you offer the same level of transparency.
Here’s a brief explanation of how our portal works.
In my next blog, I’ll share more about the advantages being able to look into that last leg of mail delivery.
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